Terms and Conditions

Welcome to KLEINBOTT., where we are dedicated to revolutionizing your software development and digital marketing experience with our cutting-edge solutions. We pride ourselves on providing seamless, hassle-free services, and to ensure a harmonious collaboration, we've outlined our terms and conditions below for your consideration.

General Services Agreement

General Services Contract

KLEINBOTT. is a highly reputed software development and digital marketing company established to provide services to businesses of all sizes. We operate exclusively online, ensuring 24/7 availability. When you engage with KLEINBOTT, you'll be partnered with a team of experienced developers and marketing experts, ensuring a swift and proficient delivery of your software solution or digital marketing campaign.

Quality Assurance and Customer Satisfaction

Quality Assurance

Our track record at KLEINBOTT. speaks volumes. We've propelled numerous businesses to success with our effective software solutions and digital marketing strategies. Our dedicated, creative, and experienced team employs efficient processes, ensuring prompt delivery at competitive prices. Rest assured, your project will be crafted precisely to your specifications.

Satisfaction Guaranteed

We understand that design and marketing are subjective, and your input is invaluable. That's why we offer unlimited revisions to ensure 100% customer satisfaction. If, for any reason, the initial concepts don't align with your vision, or you have specific feedback, we'll work tirelessly to refine the design or strategy until it's perfect.

Customer Support

Our dedicated customer support team is available around the clock, 24/7. Whether you prefer to connect through Whatsapp, Skype, email, or even live chat, we're here to accommodate your preferred method. Our goal is to provide you with convenient, efficient, and reliable channels to ensure that your experience with us is not only satisfactory but exceptional. Your convenience and peace of mind are our top priorities.

Shipment and Timeliness

Ownership and Cancellation.

Ownership

Once the final approval and payment have been made, you will have full and exclusive ownership rights to the software or digital marketing assets you've commissioned. This means that you have complete control over its use, distribution, and any modifications you may wish to make in the future. Your ownership guarantees that the product is uniquely yours, tailored to your specific needs and preferences.

Cancellation Policy

While we aim for seamless collaborations, we reserve the right to cancel, reject, or terminate an order in specific circumstances. If the order is unable to be processed due to unforeseen circumstances, a complete refund will be provided. We do not engage in projects related to adult content or explicit material.

How to Claim Your Refund

Should the need for a refund arise, we're committed to a streamlined process. To initiate a refund request, kindly reach out to us at info@kleinbott.com. Be sure to provide all relevant details, including project specifics and payment information. This allows us to promptly review and process your request.

Project Specifications

Shipment and Timeliness

In the fast-paced world of digital marketing, efficient time management is the linchpin of successful collaboration. At KLEINBOTT., we hold agreed-upon deadlines in the highest regard, valuing the joint commitment of both parties. Through thorough consultation with you, we pledge to deliver initial concepts within the precise time frame you've defined. To further streamline the process, all deliverables will be promptly sent via email. This concerted effort ensures the seamless progress of your project from inception to completion.

Project Timeline

The project timeline is a crucial aspect of our collaboration, contingent upon your valued approval. While we prioritize efficiency, it's important to acknowledge that certain unforeseen factors may introduce minor delays. The timeline is established based on mutually agreed-upon deadlines rather than a specific duration. The unique intricacies and specific requirements of individual projects may influence the pace of progress. Our commitment to adaptability ensures that we can tailor our approach to meet the distinct needs of each undertaking.

Promotion

Subject to your explicit written consent, KLEINBOTT. may feature the software development and digital marketing projects we create for promotional purposes. This additional step ensures that we have your clear authorization. It provides us with the opportunity to showcase our creative efforts and exemplify the standard of work we consistently deliver. Any promotional use of your projects will be carried out with the utmost professionalism, and your intellectual property rights and confidentiality will be safeguarded with the highest level of care and respect.

Additional Edits

In the dynamic landscape of software development, we acknowledge that project requirements can evolve over time. If you find the need for adjustments beyond the original project scope after its completion, please keep in mind that such modifications may be subject to an hourly fee. This fee structure is in place to ensure that any extra work is valued appropriately, and resources are allocated judiciously. Our commitment is to accommodate your evolving needs while upholding a sense of fairness and transparency in every interaction.

Payment Details

Payment Structure

To kickstart the production process, an upfront deposit is necessary, reflecting our commitment to initiating your project promptly. This initial investment sets the foundation for our collaborative journey. Upon the project's completion and your satisfaction, the final balance is due. It's crucial to understand that until this final approval and payment, KLEINBOTT. maintains ownership of the source files.

Processing & Service Fees

At KLEINBOTT., we believe in conducting business with utmost transparency, especially when it comes to financial matters. To provide you with a clear understanding of the costs associated with our services, we incorporate processing and service fees into the total order amount. This practice ensures that you receive a comprehensive overview of the expenses involved. When you review your statement, you'll notice these charges are meticulously itemized, leaving no room for ambiguity.

Change of Mind

While we strive for exceptional service, we acknowledge that certain circumstances may lead to a change of plans. However, it's important to clarify that refunds aren't applicable for reasons such as a change of mind or disagreements unrelated to the service provided. Our process is meticulously designed to be collaborative and efficient, with the primary focus on delivering the best possible results for your business.

Contract Priority

Your satisfaction is of utmost importance to us. It's essential to note that the terms and conditions outlined here hold precedence over any agreements signed by our representative. When engaging our services, you enter into an agreement that is governed by these terms. The only aspects open for negotiation are the number of revisions and any additional pricing, which will be discussed and mutually agreed upon.

If you have any further questions or require additional clarification, don't hesitate to reach out to us at info@kleinbott.com. We're dedicated to ensuring your experience with us is positive and productive. Your satisfaction remains our top priority.